Warranty

At Cosmo, we believe in the quality and care behind every piece we create. That’s why we offer a 1-year warranty on all our jewellery and accessories purchased directly through our official website.

What’s covered:

- Manufacturing defects or material faults that affect normal use.

- Breaks or structural damage not caused by misuse.

What’s not covered:

- Normal wear and tear, scratches, tarnishing, or discoloration due to contact with perfume, water, creams, or other chemicals.

- Damage from dropping, impact, or improper use.

- Alterations or repairs made by third parties.

- Lost or stolen items.

How to make a warranty claim:

If you notice an issue with your piece, please email us at suporte@cosmoshopofficial.com with the following details:

- Order number.

- Product name.

- Brief description of the issue.

- Two photos: one showing the full item and another close-up of the affected area.

If your claim is approved, we will offer:

- A replacement item (subject to availability), or

- A store credit or refund if the item is no longer in stock.